Becoming a Feedback Warrior

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In my last post, I reasoned that people are not getting enough performance feedback in the workplace today. Although research consistently demonstrates that feedback is a fundamental human need and we desire more of it (even the constructive kind), managers are simply not giving enough of it. This is resulting in a loss of human potential, disengagement, and mediocre results. So what’s the solution?

Managers Must Learn to Embrace Their Warrior Spirit.

Sure, I could start this article with five steps for managers to deliver better feedback. You might read through them and nod your head in approval. You may even say to yourself, “I am going to try to do point number three more often.” Yet, the reality is that you probably wouldn’t make any real changes. Our default operating systems are hardened through years of personal experiences and unconscious adherence to beliefs/values. We can talk all we want about learning new skills; however, if we don’t change our mindset first, we won’t make any lasting shifts in our behavior.

So then…what does it mean to embrace your Warrior Spirit? Let’s first identify what the warrior represents. Warriors have been a necessary part of all cultures and societies throughout the ages. The purpose of a warrior is to face conflict. A warrior is never eager to fight; however, they realize it is sometimes necessary. The warrior is often revered because they take personal risks on our behalf. They may even sacrifice themselves for a greater purpose. The best warriors embody values like duty, loyalty, courage, respect, and integrity.

The Feedback Warrior 2019

While it’s an ancient archetype, it still lives within us all today. Some of us express our inner warrior more often than others, yet we all can learn to bring forward the warrior spirit when needed. This is especially relevant for the modern-day manager. If we learn to become a Feedback Warrior in the workplace, we can unlock potentials in others and inspire superior results.

Let’s take a look at the warrior’s values and how they serve us when delivering feedback:

1.    Duty – Warriors willfully face obstacles because it is their duty. They welcome responsibility and exhibit the discipline necessary to do their job. Likewise, a manager must own their role fully. It is their duty to provide feedback! Ask yourself this…“If not you, then who?” Where is the feedback going to come from? Do you get feedback from peers? Maybe. How about from your direct reports? Not likely. Most of our feedback comes from our supervisors. If you accept the title, own the responsibility as well and think of it as your unconditional duty to give specific, actionable, and timely feedback.

2.    Loyalty – Warriors declare their allegiance to a purpose bigger than themselves. When I served in the U.S. Military, I took an oath to support and defend the Constitution. As did all my fellow servicemen and women. That oath bound us together, and our loyalty to both common purpose and one another was unwavering.

Managers, today, need to think similarly when working with their teams. A loyal manager thinks of his or her direct reports like a brother or sister. They should feel an allegiance to support them, even giving difficult feedback if necessary, because they genuinely care about them and their success.

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3.    Courage – Conflict is scary because we are uncertain of the potential outcome. Nevertheless, warriors do not shy away from it. They realize that avoidance of conflict often exacerbates the problem and postpones the inevitable. Warriors, instead, train themselves to handle conflict quickly and efficiently.

This does not mean that the warrior does not feel fear. A warrior understands that courage is taking action despite fear. The same applies to managers, today, when delivering feedback. We don’t know how it will be received and the other person may have a strong emotional reaction. However, we have to work with this person, and we don’t want it to jeopardize our relationship. What if we don’t have our facts straight? We may even be perceived as being sexist or racist!

There are many reasons we feel anxiety about giving feedback. A Feedback Warrior will find the courage within themselves to maintain focus on the task and deliver the feedback despite their emotional energy telling them to do otherwise.

4.    Respect – If you visit a traditional Japanese Karate Dojo, you will immediately notice the emphasis placed on respect. Not just respect for the authority (Sensei), but for the art’s lineage, the customs, and for one another as Karateka practitioners. This is to instill a respect for the powerful gift you are receiving in training. With power comes responsibility. Students learn that karate is for self-defense purposes and to use proportional force against a threat. In short, you learn to respect your opponent.

The same goes for managers today. A Feedback Warrior will seek to create feedback conversations that feel dignified and respectful. They deliver constructive feedback in a private setting, never in front of peers where they might cause undue embarrassment. They, also, will invest in countless instances of providing positive feedback beforehand, to create a strong relationship of mutual respect.

Think of your own experiences…we tend to be more open to constructive feedback when it comes from individuals we admire and respect. Feedback Warriors earn their authority to provide others with constructive criticism.

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5.    Integrity – A warrior always strives to act honorably and understands that having personal integrity is one of the highest measures of one’s honor. Webster defines integrity as 1) firm adherence to a code of especially moral or artistic values, and 2) the quality or state of being complete or undivided. A Feedback Warrior embodies both aspects of the definition when having feedback conversations.

First, integrity is speaking honestly and fairly. Communicate with absolute candor, while also acknowledging that this feedback is your own perception/understanding/ reaction. A Feedback Warrior recognizes that feedback is as much about the giver as it is the receiver. We all have our own lens and biases, which impact our effectiveness at evaluating others’ competency. However, in speaking to your personal truth, you can help to limit defensiveness. For example:

Instead of: “You are not answering my emails in a timely manner. I need you to be more responsive.”

Try: “I’ve noticed that it took several days to get back to me on this important email. When I don’t hear from you in a timely manner, it makes me feel as if we are not on the same page and we may inadvertently mix up our messaging to the client. I realize that we all can get overwhelmed with email sometimes, yet, can we agree to be more responsive in the future?”

Second, integrity is being undivided in your communication. A Feedback Warrior does not “beat around the bush” or “sugarcoat” things. Often, managers will offer a “feedback sandwich,” to help alleviate their own anxiety. This is giving a compliment, then some constructive feedback, and then ending it with another compliment. This can confuse people as to what’s really important in this conversation and what they need to focus on.

My hope in sharing this article is that more managers will embrace their inner warrior and provide more feedback to their team. Yet, higher levels of performance don’t come from simply providing feedback. In my next article, I will share how managers should develop a Servant’s Heart in order to coach next level learning. I invite you to hit the “follow” button so you can receive future blog posts.

PS. Are you personally getting enough feedback to learn and grow as a professional? If you are a busy executive…probably not! Check out my powerful 360 Feedback Review process by clicking here.

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David understands how effective leadership generates success. A U.S. Army combat veteran and consultant to thousands of Fortune 500 managers, he is the Founder & Principal Consultant of The Leader Growth Group, a firm dedicated to creating self-aware leaders who inspire more engaged and productive workplaces. Get a copy of his book, “Growing Leaders: 20 Articles to Challenge, Inspire, and Amplify Your Leadership” by clicking here.

*All Rights Reserved. Reproduction, publication, and all other use of any and all this content is prohibited without the authorized consent of the author.

Self-Management Through Reappraisals

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Video Description: Leaders understand reactivity causes them to lose influence. Here are five reappraisal strategies you can use to increase perspective and make better choices when facing adversity.

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Time Investment: Less than 4 minutes.

Click on the below link to start the video!

 

Example_15David understands how effective leadership generates success. A U.S. Army combat veteran with corporate leadership experience, he is the Founder & Principal Consultant of The Leader Growth Group, a firm dedicated to creating self-aware leaders who inspire more engaged and productive workplaces. Get a copy of his new book, “Growing Leaders: 20 Articles to Challenge, Inspire, and Amplify Your Leadership” by clicking here.

*All Rights Reserved. Reproduction, publication, and all other use of any and all of this content is prohibited without authorized consent of the author.

Expanding Your “Choice Gap”

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One of my goals in 2018 is to create a YouTube channel that provides quick, informative, and inspiring leadership lessons. Please enjoy this first episode of The Leader Growth Group Video Blog.

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Video Description: Leaders understand reactivity causes them to lose influence. By acknowledging their inner dialogue and emotions, the best leaders create space for more mindful and effective actions.

Time Investment: Less than 4 minutes.

Click on the below link to start the video:

 

Example_15David understands how effective leadership generates success. A U.S. Army combat veteran with corporate leadership experience, he is the Founder & Principal Consultant of TheLeader Growth Group, a firm dedicated to creating self-aware leaders who inspire more engaged and productive workplaces. Get a copy of his new book, “Growing Leaders: 20 Articles to Challenge, Inspire, and Amplify Your Leadership” by clicking here.

*All Rights Reserved. Reproduction, publication, and all other use of any and all of this content is prohibited without authorized consent of the author.

Finding Your Leadership Fit in a VUCA World

Years ago, I was working in a small ad-hoc group of peers on a project. We were tasked with collaborating to brainstorm ideas and present them to an approval authority. Gathering in a small windowless room for our first session, things quickly got painful. We were floundering, paralyzed by a lack of direction and process! There was uncertainty and ambiguity around who was in charge as we attempted to tackle a complex problem. Then, I mistakenly added volatility to the already fragile situation by attempting to lead the group. Understand, I was mostly a “heroic style” leader at the time, and having successfully led teams my whole life, felt it was my duty to sweep in and save this gaggle from itself!

The challenge was…this was predominantly a group of women, of various ethnicities and backgrounds very different from my own, and more importantly, many of whom were far more competent than me on the topic. Within minutes of my attempt to “provide leadership,” it dawned on me—this group is not interested in me leading it! More notably, I was not the right person to lead this group to begin with. To be absolutely clear. That’s not to say that a white man can’t or shouldn’t lead diverse groups of women, (or vice versa)! Only that, there were several others who were more qualified and passionate about the topic. Others who had invested in key relationships and who had far greater influence based on this group’s dynamics. In stepping aside and becoming a role player, I became more effective, and helped the group to be more effective as it eventually sorted out how we would work together.

This experience was insightful and liberating. We are taught that leadership is good…We should be doing more of it! Yet, not every situation is a good fit for you to lead. There are situations where you are uniquely more qualified to lead more so than others. Key to your success, especially in a world of Volatility, Uncertainty, Ambiguity, and Complexity (VUCA), is to identify your leadership skills which align with your environment. So, how does one understand where they could, and should provide leadership in the world?

In my previous articles on the VUCA Proof© leader, I offered that leaders exist to extinguish the status quo, envision a superior outcome, and align actions towards producing new results. To be effective towards this purpose in a VUCA world, leaders must overcome their learned tendency to display heroic leadership, and instead focus on being more passionatebold, and mindful. Once you’ve built a strong foundation in these behaviors at the individual level, you can apply them at the team and organizational level. That’s because these behaviors intersect with one another to form three critical practices for effective leadership in a VUCA environment: Alignment, Activation, and Attunement.

Thus, critical to understanding your leadership fitis being more mindful and passionate as a leader. Yet, being different is pointless if we don’t do things differently as well. We must merry up our thoughts and our actions. Specifically, there are three key activities you can do to practice Aligned leadership.

The process of alignment starts with assessing the environment around you for real and perceived gaps in performance/results. This will require you to pick your head up from the day-to-day grind and do some strategic reflection. What problems gain and hold your attention? Our VUCA world changes often, where can you anticipate future challenges? Where does change need to happen? Just brainstorm at this point and get all your ideas out on the table.

Next, determine where you are the best fit to provide leadership. Narrow down your potential ideas to those that really fire you up. When things get tough, and they always do in our VUCA world, where will you be a source of boundless energy for others to feed off of? Now, why are you the right person to be of service to others? Passion alone is not enough; what skills, experience, and insight do you bring to the table? Competency is the price of admission to be a leader. How will you prove you are worthy to lead and why should followers trust you?

Finally, it’s time to take action and take a stand in the world. Getting noticed in a VUCA world can be difficult and you need to find a way to rise above the noise/distractions. Yet, as Loa Tzu said, “The journey of a thousand miles begins with a single step.” You need to attract a small core following and then build momentum. Perhaps you start by making a formal request to a Sr. Manager (a potential ally) to take on a new initiative for your organization. Or maybe, you volunteer to take on a more active role in your community. Whatever you goal, you need to secure a credible platform from which to exude influence.

Assessing, Fitting, and Committing are the activities that ensure we are practicing Aligned leadership. In my next few articles, I will address how we can practice both Activated and Attuned leadership as well, all of which are essential to moving away from a heroic leadership style, and towards a more effective VUCA Proof© style.

Would you like to learn more? You can download my whitepaper here. Interested in training your executive team to adopt a more VUCA Proof© leadership style? Download the VUCA Proof© 1-day Executive Workshop Brochure here.

Example_15.png(David understands how effective leadership generates success. A U.S. Army combat veteran with corporate leadership experience, he is the Founder & Principal Consultant of The Leader Growth Group, a firm dedicated to creating self-aware leaders who inspire more engaged and productive workplaces. Get a copy of his new book, “Growing Leaders: 20 Articles to Challenge, Inspire, and Amplify Your Leadership” by clicking here.

*All Rights Reserved. Reproduction, publication, and all other use of any and all this content is prohibited without the authorized consent of the author.

Mindful Leadership in a VUCA World

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In my last article on the VUCA Proof© leader, I made the case that leaders exist to extinguish the status quo, envision a superior outcome, and align actions towards producing new results. To be effective towards this purpose, leaders must be extraordinarily bold, rising above the distractions of Volatility, Uncertainty, Ambiguity, and Complexity (VUCA) to inspire others. Yet, embracing boldness as a leader is only part of the equation, as a strength overdone becomes a weakness.

Perhaps, you have met an “overly bold” leader. Someone whose vision was so far ahead of the rest of the team, they had a hard time gaining buy-in during execution. Or maybe, they challenged others so intensely to attain their vision, they burned out even their most ardent supporters (or themselves) along the way. For boldness to be effective, it needs a counterweight. Mindfulness is the Yin to the Yang of boldness.

Mindfulness

You may think, “Oh no, not another mindfulness article!” For some, the word mindfulness conjures up images of yogis meditating on a pillow, and it’s “too far out there” for them to practically access. So, please allow me to break this down in the most tangible way possible. Mindfulness is about training your attention. For a VUCA Proof© leader, mindfulness is about training your attention to cut through chaos, so you can notice what’s going on and deeply understand the impact of your leadership initiatives. Let’s look at these components in greater detail.

Cutting through chaosIt’s No Longer Optional – In a world of information overload and multitasking, a leader’s attention is their most precious asset. One might think of attention as the currency of leadership, just like in your wallet or purse you have a finite amount of money you have available to spend. How you spend it is largely a function of your values/needs, and how a leader “spends” attention reflects their priorities. Unfortunately, in today’s VUCA world, it’s easy for leaders to spend their attention on distractions. Mindfulness is no longer optional; it is now a critical leader behavior.

Hand in waterGetting Beneath the Surface – With deliberately focused attention, the leader can dig deeper to see and to hear what might go on in their environment. Think of your daily workflow as moving like a fast-paced stream. The water is rushing by, and from the banks, you can see rocks and how they are affecting flow. Now, you take your hand and place it in the water. Immediately, you notice new information. The water is cooler and deeper than you expected. You also notice there is a strong undercurrent down about two feet. Similarly, leaders leverage mindfulness to observe, feel, sense, and think about what’s going on inside them and around them.

connectionsSeeing connections – With fresh information to work with, a mindful leader can practice greater curiosity and empathy. They might notice the VP of Sales sounded a little down on the call today and get curious about how he is holding up after almost three straight weeks of traveling. They may then remember he has a 5-year-old daughter at home, who has likely also been affected. Or a leader might notice their own frustration around why Project X hasn’t made more progress in recent weeks, only to realize they haven’t done a great job communicating expectations for certain milestones. Having connected the dots, the leader now has greater choice as to what leadership actions will increase their influence and produce results.

Yet, like boldness, mindfulness does not just happen to us one day; it’s a behavior that must be practiced and embodied. To be a mindful leader, here are a few things to keep top of mind:

  1. Be Your Own Intervention – VUCA typically has us thinking about past events and anticipating the future. To get oneself in a fully present state requires an intervention! We need to interrupt our thinking and quiet the mind. For many, the best way to do this is through a micro-meditation that focuses one’s attention on your breath and/or our body. Sometimes, a short mantra can help. As an example of all three techniques, here is Deepak Chopra’s “go-to” 3-minute meditation to get focused.
  2. Make Curiosity a Habit – Once you are well practiced at quieting your mind on demand, you will have the space to practice authentic curiosity — questioning your observations in an open, honest, and non-judgmental way. For better introspection, this is a solid list of 13 questions every leader should have on hand and reflect on daily. However, mindfulness is also about what’s going on for others, and great leaders’ check in often with their people to test assumptions. Here is also a great list of 7 questions every leader should keep in their back pocket to better understand the impact of their leadership on others.
  3. Commit to Consistency – 10 minutes a day…at a minimum, that’s what it takes to increase your mindfulness (1). Just like heading to the gym, you must put in the work to build new muscle. Create the conditions for consistency. Perhaps, you start your day with 5 minutes of meditation and then 5 minutes of reflection on “questions of the day” (before looking at your email). A little discipline goes a long way, and over time, it will become easier. Finally, there is great new technology you can use to support a mindfulness practice. If you haven’t yet heard of Headspace, it’s a great app that helps to make meditation and mindfulness a habit.

I invite you to bring more mindfulness to your leadership. In doing so, you’ll be setting yourself up for greater success and moving toward what I call a VUCA Proof© leadership style. Interested in learning more about what it means to be a VUCA Proof© leader? You can download my whitepaper here. Interested in training your executive team to adopt a mindful, more VUCA Proof© leadership style? Simply download the VUCA Proof© 1-day Executive Workshop Brochure here.

(David understands how effective leadership generates success. A U.S. Army combat veteran with corporate leadership experience, he is the Founder & Principal Consultant of The Leader Growth Group, a firm dedicated to creating self-aware leaders who inspire more engaged and productive workplaces.)

*All Rights Reserved. Reproduction, publication, and all other use of any and all of this content is prohibited without the authorized consent of the author.

“Soft Power” – Leading Without Authority

Bear FaceHave you ever tried leading a person or a group without any formal authority to fall back on? For many, this is one of the greatest leadership challenges we might face. Without the traditional “carrot or stick” to help get things done, we can feel powerless and limited in our ability to influence. Yet, some people seem to thrive in these situations and we admire their ability to still get things accomplished. I call this demonstration of applied emotional intelligence—leveraging “soft power.” So what are the secrets of “soft power” and how can we use it to accomplish both individual and team objectives? Here are three ideas to consider.

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  1. Give Power to Others. When working in groups where the formal power dynamics are flat, it is important to recognize that everyone is subconsciously “racking and stacking” one another and creating their own personal hierarchy. This evolutionary process is deeply ingrained within all humans and allowed us to organize ourselves for survival. Expect that there will be power plays as group members test to see where they fit in the group. Instead of allowing these dynamics to naturally unfold, tactfully intervene and try to facilitate a space where everyone’s voice gets heard. Rather than leading with your opinion, ask for input from others and encourage quieter voices to speak up. Insist on mutual respect for all team members. In creating a space for power to be shared, others will trust in you more and naturally give you an informal leadership role.

Create Space to Listen Deeply

2. Actively Listen. When we hold formal authority, we are frequently directing and telling others what needs to be done in order for the team to be successful. Thus, managers tend to get really good with their directing skills, often to the neglect of practicing their listening skills. In a power flat relationship, it is the better listener who will assume leadership. Use techniques like mirroring back what you heard and asking meaningful questions to gain further clarification. When others feel you are a great listener, they are more likely to trust you and hence give you referent power, which is the highest base of power a leader can access.

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3. Serve & Synergize. In power flat relationships, the synergistic details that lead to better teamwork can often be neglected as everyone stays in their personal lanes of responsibility. To be seen as a leader in a team, hunt down the resources that everyone knowingly needs, but no one finds the courage or the time to make a priority. Or perhaps you might seek out the management/stakeholder feedback needed to make the team work better, and then act as a liaison in making the team more aware. Make it your priority to help others succeed. These small acts of service will increase your value to the team and others will intuitively begin to seek out your leadership.

Leading a team without formal authority can often feel like a daunting challenge. Yet, when we smartly recognize the group dynamics at play and practice the use of “soft power,” we provide the leadership necessary to achieve results. The next time you are leading without formal authority, try using some of the above ideas to influence others… you might be surprised at how persuasive you can become!

(David understands how effective leadership generates success. A U.S. Army combat veteran with corporate leadership experience, he is the Founder & Principal Consultant of The Leader Growth Group, a firm dedicated to creating self-aware leaders who inspire more engaged and productive workplaces.)

*All Rights Reserved. Reproduction, publication, and all other use of any and all of this content is prohibited without the authorized consent of the author.

Leaders…Go Bold or Go Home!

Do you consider yourself a bold person? For some, a certain pride comes with identifying themselves as “being bold.” Boldness is different, it’s daring, and it requires courage. For similar reasons, others purposely shy away from self-identifying as a bold person. To them, boldness is unnecessarily “rocking the boat,” it’s risky, and it lacks humility. Before we go on, I invite you take a moment to assess your level of boldness. Where might you place yourself on a continuum of boldness?

Now, I have another question for you….what level of boldness is appropriate for practicing effective leadership?

Many people will say, “that’s situationally dependent, because in certain cases, a leader needs to be bolder than in others.” To which I would offer a bold (albeit respectful), “Bullcrap!”

We are talking about exercising leadership here! You may recall, from my previous article, where I described how the purpose of leadership is to extinguish the status quo, envision a superior outcome, and align actions towards producing new results. Such an undertaking, regardless of the situation, requires unprecedented boldness. This is especially pertinent to today’s business environment of Volatility, Uncertainty, Ambiguity, and Complexity (VUCA). Consider the following:

  • It’s a Matter of Risk – There is always a risk in championing change, as every system is perfectly designed to produce the results it is experiencing. There will always be stakeholders that have a vested interest in keeping things exactly how they are. Yet, our VUCA world guarantees change is eminent; whether leadership is proactive about it or not is the only question. A lack of bold leadership ensures the forces of mediocrity will prevail until change eventually consumes and overwhelms us.
  • It’s a Matter of Visibility – Like getting caught in a storm while at sea, finding your way through our noisy, cluttered, and chaotic world can be challenging. The timid leader’s small ideas and objectives similarly get lost in disorder. Conversely, a bold leader’s ideas act as a lighthouse, cutting through the storm and getting noticed by those seeking shelter. Without first gaining their followers’ attention, there will be no leadership.
  • It’s a Matter of Motivation – Followers won’t buy into half-hearted visions that fail to challenge and inspire. We all want to be a part of something bigger than ourselves. This is especially true in our VUCA world, which exacerbates feelings of inadequate purpose and meaning. Followers need a bold leader who pushes them to bring forth their potential in a significant way.

Yet, boldness does not just happen to us one day; it’s a behavior that must be practiced and embodied over time. To be a bold leader, here are a few daily practices to keep top of mind:

  1. Know Thyself – Most people will only “stick their neck out” when they are reasonably confident it won’t get chopped off. Thus, leaders are well served in continuously reassessing their individual gifts and personal challenges. It’s far easier to be bold when playing to our strengths, and consciously mitigating our known weaknesses.
  2. Speak Your Truth – Bold leaders aren’t overly worried about how they may be judged, and they don’t withhold their opinions because they “might piss some people off.” However, this doesn’t mean they overpower with opinionated impudence. Instead, it means bringing their voice into the room with a respectful yet assertive poise.
  3. Embrace Vulnerability – Let’s face it, with bold action, there will always be a risk of failure. Learn first to accept this fact—then embrace it. By embrace it, I mean actively lean into it. Make it a part of your journey every time to push yourself and others to new heights. Know that setbacks are inevitable and celebrate the learning opportunity that results. When we adopt a mantra of “Fail Fast, Fail Forward,” we are more apt to exercise bold leadership.

 

I invite you to bring more boldness to your leadership. In doing so, you’ll be setting yourself up for greater success and moving toward what I call a VUCA Proof© leadership style. Interested in learning more about what it means to be a VUCA Proof© leader? You can download my whitepaper here. Interested in training your executive team to adopt a bolder, more VUCA Proof©, leadership style? Simply download the VUCA Proof© 1-Day Executive Workshop Brochure here.

(David understands how effective leadership generates success. A U.S. Army combat veteran with corporate leadership experience, he is the Founder & Principal Consultant of The Leader Growth Group, a firm dedicated to creating self-aware leaders who inspire more engaged and productive workplaces.)

*All Rights Reserved. Reproduction, publication, and all other use of any and all of this content is prohibited without the authorized consent of the author.

How to Inspire Others by Finding Your Passion

Inspiration.

This seemingly benign word has confounded me for over a decade now. Long ago, I intuitively understood it to be the “secret sauce” of leadership. Yet, figuring out how one becomes more inspirational was not an easy task. For years I focused on accentuating certain behaviors like credibility, accountability and self-less service. I then concentrated on building skills like emotional intelligence, mindfulness, and executive presence. Though I still believe these are important factors in inspiring followers, I now consider one factor to be above all others. At its core, inspiration is a transfer of energy, and if one is to transfer inspirational energy to others, they must be inspired themselves.

The question then becomes “how does a person find their own inspiration?” I think the answer lies deeper, as inspiration stems from one’s passion. Now I am not talking about a having a passion for woodworking or knitting, I’m referring to the internal energy that drives all acts of leadership in the world. We all have beliefs of what is right, good and fair. When we observe the world around us and see various disconnects, we experience a tension between what is and what should be. Leaders are the rare individuals who feel passionate about closing those gaps and are compelled to act. The more passionate the leader, the more inspirational they become to others who share similar ideals.

Think of your passion, as a leader, as something acting like a virus does in the human body. It’s infectious and contagious. Either you are contaminating others with low energy that brings them down, or you are infecting them with a healthy dose of passion, which inspires them to be more and do more. Moreover, the impact of your passion is far reaching. Once your immediate circles become exposed, they spread your level of passion to others (for better or for worse).

In his book, “Subtle Energy: Awakening the unseen forces of our lives,” Dr. William Collinge describes how people can feel your energy as much as three feet apart from one another. We’ve all felt this before. We walk into a formal meeting, feel the anxiety or fear present, and we personally become guarded. Or we begin to interact with an optimistic colleague whose smile and enthusiasm causes us to have a little extra bounce in our step for the rest of the day. Leaders should understand that the energy that we bring to our environment is often returned back to us.

One of my favorite examples of this phenomena in action occurred during Game 7 of the 2016 National Basketball Association Finals. With the series tied at three games apiece and the final minutes winding down, Lebron James’ will to win made the difference. In what’s now known as “the block that saved Cleveland,” James covered 88 feet at a speed of 20 mph, and then elevates 11.5 feet in the air to stop an easy layup for Golden State. His passion was undeniable, and it inspired his team to another level of effort that changed the course of the game and ultimately secured the championship for the Cavaliers.

If it is passion that inspires, what then are you personally passionate about? I offer a few thoughts below on how you can find your passion and exhibit more leadership.

  1. Know Your Values – Clarification of your values enables you to take a stand in the world. Yet, as an Executive Coach, I am amazed how many times I come across seasoned leaders who have little conscious awareness as to what they value. If you can’t name your top three personal values right now, I offer you invest 5 minutes in this free assessment to gain some insight (Barrett Values Centre Personal Values Assessment)
  2. Find Your Fire – There’s a reason passion is associated with romance. Passion exists first where there is a spark with someone else. After a few dates, that spark might ignite a flame of desire. Given the right conditions, that flame becomes a raging fire, and causes sustained drive to be with that person for a long-term relationship. Pay attention to your sparks. When do you feel that flame ignite in your belly? Perhaps you read an article and realize “this is a cause I care deeply about!” Or maybe you notice a problem at work and say to yourself “this isn’t right, we need to fix it!” Once you find your fire, you can burn brightly in the world.
  3. Inventory Peak Moments – We all come to this world with unique gifts. Sometimes we find ourselves leveraging those gifts to our highest potential, what psychologist Mihaly Csikszentmihalyi calls a state of “Flow.”  When we find this intersection of natural talent and enjoyment from the challenge of getting better at a skill, we feel alive, energized, and inspired. To take inventory of your peak moments, think about the last task you performed, where you lost track of time. When you became so consumed by it that you forgot to eat or voluntarily gave up sleep to accomplish it. Then reflect on why you were experiencing these feelings. The intent is to bring awareness to where else we find this energy in our lives.

To sum up, the world needs your leadership! My hope is that you find your passion, take the lead, and inspire action in making the world a better place.

(David understands how effective leadership generates success. A combat veteran with corporate leadership experience, he is the Founder & Principal Consultant of The Leader Growth Group, a firm dedicated to creating self-aware leaders who inspire more engaged and productive workplaces. Contact David directly at dspungin@leadergrowthgroup.com to learn more about how LGG’s practical training and coaching solutions help transform managers into highly impactful leaders.)

*All Rights Reserved. Reproduction, publication, and all other use of any and all of this content is prohibited without authorized consent of the author.

Help!!! My Team Needs More Accountability

Help!!! My Team Needs More Accountability

As a leadership development professional, I am always astonished by the number of questions I get on “how can I hold others more accountable for their performance?” This is consistently a hot topic for managers as they seek out the next best practice for driving better performance results. Unfortunately, managers typically don’t like what I have to offer them on this subject as my standard response is…

“I can help, but it will require you to first examine where you may have failed as a leader.”

To which their reply is something to the effect of…

“But that’s not what I’m looking for! I want to focus on where others are screwing up and how we can better hold their feet to the fire.”

Like it or not, the first rule of leadership is everything is your fault. While for many this may sound just a bit harsh, it’s not far from the truth. As a leader, you are responsible for all your team does or fails to do. This is because leaders not only set the purpose and direction for the team, they also manage the culture that dictates execution. Thus, when mistakes happen, regardless if you are the one personally making them, you absolutely had something to do with it! Accountability is then fully owning your responsibilities and consistently communicating this ownership to others. Leaders demonstrate their accountability by assessing performance challenges as opportunities for growth and learning rather than failures to be explained, excused or avoided. In short, when mistakes happen, the leader looks inward vs. blaming outward.

Herein lies the greatest challenge most managers face when seeking greater accountability within their team or organization—can you set your ego aside, be vulnerable with your team members, and work towards tangible solutions rather than playing the blame game? This can be a challenging leadership behavior for anyone to exhibit and is infinitely more difficult when experiencing the stresses of a failure (or potential failure). The key to developing this leadership behavior is threefold: 1) The leader should learn to identify his or her own reactivity and defense mechanisms, 2) The leader should understand how accountable leaders choose to behave, 3) The leader should practice the accountable leadership behavior until it becomes his or her new instinctual response.

Let’s take a closer look at these three components of development and how one can leverage them to increase personal accountability.

1. Recognizing Reactivity and Defense Mechanisms

Think of the last time you failed at something in which others were depending on you. Perhaps it was a job related performance goal you failed to deliver on. Or maybe it was a failure on the home front in which you missed a spouse’s expectation entirely. Whatever the situation, try to take yourself back to that challenging incident. Now search inside for that moment of apprehension when you realized there was no way to save the day; you were simply going to fail. You likely felt embarrassed, disappointed, worried, discouraged, and/or insecure. On a physical level your muscles probably tightened, your heartbeat and respiratory rate increased, and you may have even started to perspire. Mentally, it’s likely your mind started racing, alternating between beating yourself up for the mistake and searching for ways to avoid the inevitable consequences. Welcome to survival mode! What you were experiencing is the body’s fight-or-flight stress response and most people will do just about anything to avoid this discomfort, often through offering excuses or blaming others. This shows up in organizations in what many have come to label as “The Organizational Blame Game.”

Leaders must recognize that this instinctual response to avoid accountability lives in their DNA; one can’t avoid it! Rather than attempting to circumvent this natural hard-wiring, it is best to bring awareness to it. Leaders see their reactivity, own it, and then prevent it from hijacking their thinking any further. In that moment of pause, leaders then choose to react differently.

2. The Inspirational Leader’s Response

Exercising personal accountability for mistakes is going against one’s self-preservation instincts, which takes both courage and humility. This is very difficult for many to do, which is why accountability is uncommon. So when it does happen, we really take notice and it leaves a lasting impact on us. We may not be happy with a mistake that’s been made, yet we recognize accountable behavior as honorable and, thus, respect the leader’s exemplary character. This is counter-intuitive, so I offer that you pause for a moment to really let this sink in.

The practice of demonstrating personal accountability rather than playing the blame game is even more powerful when the leader assumes responsibility for what are clearly other team member’s personal failures. Your subordinates have the same reaction to failure that you do. They feel embarrassed, disappointed, worried, discouraged, and insecure. When you take some of that burden off their shoulders, you lighten their emotional load and free them to work with you towards solutions rather than focusing on problems. This can be very inspirational and produces deep loyalty to the leader.

3. Making Accountability Instinctual

Adopting any new behavior is a challenging undertaking, so start with a single day. Try to go an entire day without offering a single excuse for anything or blaming anyone for your challenges. To be successful, you have to really pay attention to your inner dialogue. Note when things are not going how you would like them to go and how your mind is rationalizing the outcomes. Pay attention to any feelings of embarrassment, disappointment, worry, discouragement, and insecurity. This is when you are most susceptible to offer excuses and/or blame others. When you notice your instincts beginning to kick-in, override them with a single question..

“How have I personally contributed to this situation?”

Pause and reflect. Realize your contribution and own it. When you can complete a full day without offering excuses or blaming others, up the ante to an entire week. If successful, try to go an entire month. If you can go a full month excuse and blame free, you will have implemented a new habit of seeking accountability first. This will serve you well when you next face real adversity.

This post is a sample chapter from my new eBook “ACTIONABLE! Leadership: Develop Your Inspirational Ability, Motivate Teams, & Achieve Extraordinary Results.”  Claim your free copy by following the below link and start taking action towards meeting your full leadership potential.

Free ACTIONABLE! Leadership eBook

I also invite you to follow my blog so I can share with you on a variety of topics. Thank You!

Three Keys to Building Leader Resiliency

Juggeling

Resiliency is a hot topic these days. Leaders are “juggling more balls in the air” than ever before and many can’t ever seem to catch up with the pace of life. The impact is that balls end up getting dropped, which leads to increased stress and, ultimately, to leader burn-out. Many think that they can avoid this modern reality by simply learning to manage their time more effectively. While I agree that most everyone can learn to manage their time better, to properly address these challenges requires a more holistic approach. We must also look at how leaders are managing their stress and energy levels.

Time, stress and energy are undoubtedly interconnected and, thus, leaders should learn to excel in all three of these domains in order to maximize their personal effectiveness and resiliency against burn-out. Think about your own experiences. Some days you might be dragging a bit and not able to get your entire to-do list accomplished. Despite your well-managed intentions, it just didn’t happen today. This in turn might lead you to start thinking about all the things you need to catch up with and as your mind starts racing, your stress levels rise. Later that evening, you lie awake at night trying to figure out what to do next, losing valuable sleep and waking the next day with even less energy than the day before. Sound familiar?

So what are some of the things we can do to reduce this self-perpetuating cycle? While there are many techniques that can help, I would like to highlight what I believe to be the single best thing you can do as a leader to increase your effectiveness in each of these domains.

1. Manage your time by practicing “worst first.”

Everyone has something they dread doing throughout the day. Maybe it’s that sales call or perhaps it’s knocking out that admin task that seems like such a waste of time. Whatever it is for you, you always save it for the end of the day. By then you’re exhausted, so you put it off until tomorrow. Get into the habit of doing it first thing in the morning before you take on any other task for the day. Not only will you manage your time better, but you’ll feel less stressed and more energized as you no longer have that monkey hanging on your back.

2. Manage your stress by finding a physical outlet.

Nothing busts through stress like physical activity. Why is that? Because stress lives within our bodies and it has to go somewhere. Yes, it is true that we are responsible for generating our own stress as it stems from our own thoughts (as opposed to the common perception that others are stressing us out). Yet, short of becoming a Zen master and learning to insert mindful behavior to reduce the body’s natural stress response, I have found nothing more effective for limiting stress levels than 30 minutes to an hour of vigorous exercise daily (CrossFit is my favorite approach). Leaders hold their boundaries firmly when it comes to making time to exercise. This means they schedule time on their calendar and protect it accordingly.

3. Manage your energy by maximizing your time off.

Think of your personal energy level as being like a car’s fuel tank; you can only go so long before you need to stop and refuel. Yet, not all fuel is created equal; there are various levels of octane to choose from. If you own a high-performing vehicle, choosing the low grade gas may have significant long term impact on your fuel injectors. Eventually, the car will run sluggishly. You also are a high-performing machine. When it’s time to refuel, put the right stuff in your system. Tempting as it may be, don’t just sit on the couch and catch up on your favorite TV shows. Instead, do the things that bring you the most energy. Maybe you love to travel, or spend time outdoors, or really invest in quality time with your family. Plan your downtime accordingly and you will increase your energy reserves.

Committing to mastering these three skills can greatly increase your personal effectiveness and resiliency as a leader. The key word is commitment. While we all might recognize the benefits of these skills/behaviors, only a handful of us will find the personal discipline to make it our reality. Yet, all new behaviors start with a personal choice. So as we close out the year, what new choices will you make in 2016?

This post is a sample chapter from my new eBook “ACTIONABLE! Leadership: Develop Your Inspirational Ability, Motivate Teams, & Achieve Extraordinary Results.”  Claim your free copy by following the below link and start taking action towards meeting your full leadership potential.

Free ACTIONABLE! Leadership eBook